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Q. What is a (Fractional) Business Development Manager?

Think of it as the result of a mostly remote Manager dedicated to your Dealership's lead management or BDC department. This remote Manager can provide much-needed accountability, oversight, skill development, and stability to your BDC at a fraction of the cost of an additional Manager. They can also serve as a Coach or Mentor for your existing Lead or BDM.

Q. What does this Remote Lead Manager do?

This Business Development Lead Manager will implement BDC best practices, manage OR co-manage your BDC staff, help Agents set activity and results goals and hold them accountable to reach them, provide phone training. He or she will help with hiring, onboarding and training BDC members. The person should be able to access your current CRM system and any recorded Phone Calls in order to stay current with all lead activities and results.  

Q. What services are available and can be provided? 

  • Provide "Best Practice" Lead management processes.

  • Manage or Co-manage your BDC staff and activities

  • Monitor and insure the effective use of your CRM

  • Identify missed opportunities 

  • Monitor recorded Inbound Sales calls

  • Phone skills development with weekly phone training

  • Provide coaching, training, and accountability for your staff

  • Assist with hiring and onboarding

  • Monthly Staff Evaluations

  • BDR Recognition

  • Weekly Dealer/GM reporting of Lead Management KPI's

  • Coach the Sales/Lead Manager on-site

  • Act as an On-Call BDC resource

Q. Can the services be customized based on my budget and needs?

Yes....all services are designed around each Dealership's culture and individual needs!

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